Contact Us
Submit tickets for account, subscription imports, international connections, or billing through the user panel. Sign in to add details and follow replies in the same conversation.
Support Channels & Response Times
User panel tickets
Get help with account access, subscriptions, client connections, order checks, and refund requests. For issues that require account records, sign in to submit a ticket. Continue the conversation in the original ticket to keep the full context together.
Response times depend on ticket progress; no fixed response time is promised on this page. Connection troubleshooting or order checks may require more details. Check the panel for replies after submitting, and avoid opening duplicate tickets that could split up the information.
No support email is currently listed. For account, billing, or refund issues, use the panel ticket system rather than looking for an email address.
Telegram
No Telegram support account or response schedule is currently listed. Use the support link in the user panel, and do not share account details or payment information with unverified accounts.
What to Include Before Submitting
Connections and subscription imports
Include your platform, client name, selected route, approximate time the issue occurred, and the full error message. Specify whether the subscription won't import, the connection won't establish, or the destination service remains inaccessible after connecting. Each issue calls for different troubleshooting steps.
If you have already tried updating the subscription, reconnecting, or switching routes, include the results. Screenshots should show the error message, with your username, subscription URL, and other private information obscured.
Orders and refunds
Include the order number, plan name, and status shown in the panel, and explain what needs to be checked. For payment inquiries, state the method used: Alipay / WeChat Pay / USDT. Redact any details on payment receipts that aren't needed for verification.
This service offers a 30-day money-back guarantee. To request a refund, open a ticket with the relevant order details and your request. See the refund policy.
Where to Find FAQs
Where should I start if I haven't set up my client yet?
Start with the setup guide, following the steps for your account, plan, subscription, and client import. Get your client and subscription through the user panel. The iOS download requires an active plan; for other platforms, sign in to access the client.
Where can I find detailed connection troubleshooting steps?
See the full troubleshooting guide. If the issue persists after following the steps, open a ticket and tell us where you got stuck, what you expected to happen, and what you saw instead.
How can I share new troubleshooting results while waiting for a reply?
Return to your original ticket in the user panel and add the new error message, steps you took, or test results. Keeping updates about the same issue in one conversation makes it easier to compare what changed.