Subscription & Connection Help

No email address is required. Create an account with a username and password. Save both when you sign up and make sure you can log in to the user dashboard. Don’t rely on your browser’s temporary autofill as your only way to store your credentials. Before switching browsers or clearing data, make sure you still have your login details. If you can’t log in, check your keyboard input, capitalization and autofill entries first. Avoid creating multiple accounts, which can make it harder to keep track of orders and subscriptions.

Log in to the user dashboard and find the subscription option in your account overview. Import it into your client using the method shown in the dashboard. To update an existing configuration, open the client’s subscription or configuration list, select the VPNSkip entry and run an update. Once it completes, check the route list. If the update fails, check your plan status and network connection, and make sure you copied the full link. Keep your existing configuration; you don’t need to delete all your client settings just to refresh the routes.

There’s no device limit, so switching devices alone doesn’t mean you need to choose a new plan. Sign in to the same account on your new device, get a client for that platform and import your subscription. Windows, macOS, iOS, Android and Linux are supported. Each device can use a route suited to its network, but unlimited devices doesn’t mean unlimited data. Keep an eye on your data balance and plan status in your account.

Download clients from the user dashboard. After signing in, you can get clients for Windows, macOS, Android and Linux. The iOS download requires an active plan. Downloading a client and getting a usable subscription are separate steps. After installation, return to the dashboard to check your subscription status and follow the instructions to import it. If the download page says you don’t meet the requirements, first make sure you’re signed in to the account with the relevant order, then check that the plan is still active.

Your subscription link is an account credential. Don’t post it in discussion forums, public screenshots or shared documents. When asking for help, you can describe the import steps and error message, but hide the full link, password and authentication fields in your configuration. If you think your link has been exposed, check whether the dashboard offers a reset option. After resetting it, import the new link into your own client. If you can’t find a reset option, contact support through a ticket. Don’t continue sharing the configuration publicly.

Disconnect first and check that your regular network can reach the sites you normally use. Reconnect, then check whether the client has system proxy or traffic-capture mode enabled. A connected status only means the connection process completed; it doesn’t confirm that traffic from the app you want to use is going through it. Next, try another route and visit the target service in a browser, comparing the result with other websites. Change one setting at a time and note what affects the outcome. Avoid changing routes, rules and DNS settings all at once.

Some apps don’t use the system proxy, or the client’s routing rules may send them directly. Check whether per-app proxying, a bypass list or rule mode is enabled, then make sure the app isn’t excluded. If the client offers a virtual network adapter or tunnel mode, try it according to its instructions and grant any permissions required by your system. For testing, quit other network-capture tools and reopen the app. Access may also depend on the service’s own account and regional rules.

Go back to the dashboard and get the subscription again. Make sure you copied it from the beginning, without extra spaces or explanatory text, and check that your client supports the import method provided by the dashboard. If it still fails, note whether the client reports a format error, request timeout or permissions issue. Try switching your network connection before updating again. Don’t paste your subscription link into a public online conversion tool. When filing a support ticket, include the error text and steps you took, but hide your credentials.

First disconnect and reconnect using the same route; reimporting shouldn’t be the default fix. Sleep, network changes and background restrictions can all interrupt an existing connection. Check that the client is still running, that your system isn’t restricting background activity, and that network permissions are still enabled. If the route list looks normal but you can’t connect, try another route for comparison. Only troubleshoot the subscription import if an update fails, the configuration is missing or the dashboard says it has changed.

In a ticket through the user dashboard, include your device platform, client name, network connection, route name and the approximate time the issue occurred. Say whether all services are affected or just one app. Include the steps you’ve already tried and what happened, such as whether switching routes helped or whether the browser and app behaved differently. Keep the full error message visible in screenshots, but hide sensitive details such as passwords, subscription links and payment credentials. Don’t publish a full configuration without checking it first.

Pause large downloads and sync tasks on your network, and check that other devices aren’t using bandwidth continuously. Then compare the same service across different routes. If switching routes clearly helps, stick with the route that works. If all routes slow down at the same time, check your Wi-Fi signal, router and internet connection. Keep the device, target service and usage consistent while comparing. Route names and geographic distance can help narrow down your options, but only a real connection test can confirm what works.

Start by filtering for the exit region required by your target service, then compare how different route types perform in practice. IEPL, relay and direct describe different network paths; they aren’t a universal speed ranking for every internet connection. For browsing, look for consistent responses; for file transfers, check stability; for API calls, watch for repeated interruptions. Use the route names and descriptions shown in the dashboard. There’s no need to keep switching a stable connection just because it has a different label.

VPNSkip covers 120+ countries and 220+ routes, but geographic distance doesn’t tell the whole story of a network path. Routing from your internet connection, the target service’s location and its exit-region requirements can all affect performance. For everyday browsing, compare a few commonly used regions. If a service has regional requirements, check its account and service rules before choosing an exit region. Once you find a route that suits your needs, keep a clear record of what you use. That makes it easier to troubleshoot later than constantly switching regions.

First, tell apart choppy playback from a change in the regional catalog. For playback issues, check local network usage, lower the video quality and compare another route. Catalog availability can also depend on the exit region, account eligibility and the platform’s own rules. After changing exit regions, reopen the app or refresh the page so you’re not seeing results from an old session. Route coverage doesn’t guarantee that every streaming title will always be available. Check what the platform actually shows; access to a website alone doesn’t confirm that video playback is working properly.

Your browser and development tools may use different proxy settings. Check that your terminal, editor or app environment is using the right configuration, then distinguish between a network timeout, an authentication error and a restriction returned by the service. Keep the exit region relatively consistent while troubleshooting to reduce interference from parallel tests. If only one tool has the issue, check that tool’s network settings and error logs first. A route connection doesn’t replace the account permissions, API quota or regional eligibility required by the AI service.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on your activation date. Don’t assume your reset date matches the start or end of a calendar month. Check your plan status and data details in the dashboard to decide whether to wait for the reset or change plans. Choose a tier based on your usual browsing, file transfers and video use, rather than estimating data usage from how long the client has been connected.

Data packages: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Data is available until used and never expires. Monthly plan data resets each month on your activation date. Decide whether you need a recurring allowance or data that doesn’t expire monthly. If you already have a monthly plan and are considering a data package as well, check the options and your current account status in the dashboard first. Don’t assume how switching, combining products or data deductions work based on the product names alone.

The price difference for a mid-cycle upgrade is converted into remaining days. Before proceeding, confirm the account you’re using, your current plan and the tier you want. Then review the order details and result shown in the dashboard; an upgrade doesn’t simply add another full allowance to your existing one. If the confirmation page is unclear, check through a support ticket before continuing. After payment, return to your account overview to check your plan status and update the subscription in your client if needed. Don’t submit the same request again just because the page hasn’t refreshed.

Alipay, WeChat Pay and USDT are supported. Follow the order details shown in the dashboard when paying. After payment, return to the order page to check its status, then confirm that your plan has updated in your account. If the payment result and order status don’t match, refresh the page and make sure you’re signed in to the right account. Keep the order ID, payment result and time, then explain the issue in a support ticket. Don’t pay repeatedly before confirming the original order status, and don’t post full payment screenshots or account credentials publicly.

VPNSkip offers a 30-day money-back guarantee. To request a refund, sign in to the user dashboard, open the support ticket section, and provide the relevant order details. See the refund policy for full terms. Before submitting your request, check the order and account details, and keep the discussion in the same ticket if you need to provide more information. You don’t need to share your subscription link or password publicly to request a refund. Follow the updates and any confirmation in your ticket; processing times aren’t specified.